Question 1

Do you sell parts directly online?

Accepted Answer

No. Al-Mahfza LLC is not an online store. You submit an inquiry with your vehicle and the part you need, and our inventory specialists check availability manually before contacting you with pricing, photos, and shipping options.

Question 2

Are your used parts inspected?

Accepted Answer

Yes. Every part we supply is carefully inspected and tested for quality and functionality before it is offered to a customer. We source only from trusted, established Japanese suppliers.

Question 3

Which vehicle brands do you cover?

Accepted Answer

We specialize in Japanese marques including Toyota, Lexus, Nissan, Honda, Mazda, Mitsubishi, Subaru, Infiniti, Acura, and Suzuki, covering their most popular models.

Question 4

How quickly will I hear back after an inquiry?

Accepted Answer

Our team typically responds within 24 hours. For the fastest response, contact us directly on WhatsApp — it is our main sales channel.

Question 5

Do you ship across the United States?

Accepted Answer

Yes. We arrange reliable shipping across the United States. Shipping costs and timelines are confirmed with your quote.

Question 6

How do I pay for my order?

Accepted Answer

After we confirm availability and pricing, our team guides you through secure payment. Online card payments will be available soon; today we finalize orders through our specialists.

Question 7

Can I request photos before buying?

Accepted Answer

Absolutely. We provide clear photos of the actual part so you can verify condition and compatibility before you commit.

Question 8

What if the part doesn't fit my vehicle?

Accepted Answer

We verify compatibility using your vehicle details before dispatch. If an issue arises, please review our Return and Refund policies or contact our support team for assistance.

Frequently Asked Questions

Still have questions?