Refund Policy

Refunds may be considered when:

• A part is materially different from what was confirmed in your quote
• A part arrives damaged due to shipping (with photo evidence)
• A confirmed part could not be supplied after payment

To request a refund, contact us at support@al-mahfza.com or via WhatsApp within 7 days of receiving your part, including your order details and supporting photos.

Approved refunds are processed to your original payment method. Processing times may vary depending on your bank or provider.

Refunds may not apply to normal signs of wear on used parts, incorrect vehicle information provided by the customer, or installation-related issues.

For refund assistance, reach us at support@al-mahfza.com.